Refund & Replacement Policy (For Customers)

We extend to you our gratitude for shopping with Arab Dropshipping. We always strive for your satisfaction, thereby providing an immaculate shopping experience.

This policy explains our guidelines and procedures for processing refunds and replacement. Ensure that you agree to these terms, when making a purchase from our website.

Replacement Eligibility

Product Eligibility

We incorporate values of fairness and honesty in our trading,hence ensuring that the product you receive is in its original condition, and is devoid of any damage. However, incase of any such product, you are eligible for a free replacement.

Timeframe

Ensure that you may request your replacement within 3 days from the date of delivery. If you fail to do so, we are not liable for the compensation of any product loss, as it is after the given time period.

Replacement Process

Initiation

To initiate a replacement, please share a video of the faulty or damaged product, with our customer support team. Here we have two cases, mostly, the problem you face is with usage of the product, in such a case, the team will guide you to ensure the issue is fixed. However if it is determined to be faulty:

Option A

You are to ship the incorrect, faulty or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-

______________________

And within 2 working days of receipt of the incorrect, or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.

 Please note that replacements are not applied to a change of mind.

Contact Us:

Email: Support@arabdropshipping.com

Contact number: +971 547445447

Kindly retain order information and any relevant documentation as it may be required to process your replacement request.

ThankYou !